Description: Helpdesk with ticketing, knowledge base, and chat.
URL: https://freshdesk.com
Pricing: Freemium
Price: Free tier; paid from ~US$15/agent/mo (current as of 12 Aug 2025)
Key Features:
• Email/ticket routing and SLAs.
• Self-service portal and knowledge base.
• Marketplace of apps and bots.
AIToolsForProfessionals 
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