Free
Freshdesk
Omnichannel helpdesk with automation and self-service tools.
Key Features Email/ticket routing and SLAs. Self-service portal and knowledge base. Marketplace of apps and bots.
Price: Free tier; paid from ~US$15/agent/mo
Freemium
Tidio
Live chat and chatbot platform for customer support.
Key Features
AI chatbots and canned responses. Multichannel inbox for chat, email, and Messenger. prebuilt templates for support.
Price: Free tier; paid from ~US$29/mo
Paid
Intercom
Customer messaging with bots, inbox, and product tours.
Key Features
Bots for triage and self-service. Unified inbox with SLAs and macros. Proactive messages and product tours.
Price: Paid from ~US$12/mo
DeepL
High-quality machine translation for teams.
Key Features
Accurate translations with glossary support.
Document translation and API.
Great for multilingual comms.
Free web/app; Pro from ~US$10.49/mo
Crisp
Shared inbox with chat, chatbots,
Key Features
Real-time chat, CRM, and knowledge base.
Chatbot builder and triggers.
Status pages and analytics.
Free tier; paid from ~US$25/mo
Zendesk Suite
Omnichannel ticketing, knowledge, and messaging.
Key Features
Email, chat, voice, and social channels.
Macros, triggers, and automations.
Strong reporting and apps marketplace.
Price: From ~US$55/agent/mo
HelpCrunch
Customer support across chat, email, and knowledge base.
Key Features
Live chat, CRM, and shared inbox. Chatbot builder and auto messages. Popups, email campaigns, and analytics.
Price: From ~US$15/user/mo
Lokalise
Translation management for apps, web, and docs.
Key Features
Real-time chat, CRM, and knowledge base.
Chatbot builder and triggers.
Status pages and analytics.
Price: From ~US$120/mo
Phrase
Localization suite for product and marketing
Key Features
String management and translation.
In-context editing and QA checks.
API’s are included aswell
Price: From ~US$29/user/month
AIToolsForProfessionals 